Returns & Exchanges Policy

At PawPrint Memorial Co., every item is custom-made and personalized specifically for each customer. Because of the personalized nature of our products, our return policy differs from that of mass-produced retail items.

Personalized Products

Personalized and custom-made items cannot be returned or exchanged simply because of customer preference, incorrect information provided during ordering, or a change of mind after production has begun.

Please carefully review all personalization details before submitting your order.

Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we may offer:

  • A replacement product

  • A refund

  • Store credit

The appropriate resolution will be determined based on the nature of the issue.

Errors Caused by PawPrint Memorial Co.

If we make an error during production, such as incorrect engraving or personalization that does not match the information submitted with your order, we will replace the item or provide an appropriate refund at no additional cost to you.

Order Changes and Cancellations

Because production begins quickly, order changes or cancellations can only be requested before production has started.

Once production has begun, cancellations may no longer be possible.

Lost Shipments

If a package is lost in transit, please contact us and we will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Contact Us

If you experience any issues with your order, we are committed to working with you to find a fair solution.

Email: support@pawprint.memorial

Phone: (306) 370-4173

Business Location:
Saskatoon, Saskatchewan, Canada