Refunds and Replacement Policy

At PawPrint Memorial Co., every item is personalized and created specifically for you. Because of the custom nature of our products, we encourage customers to review all order details carefully before placing an order.

Order Changes & Cancellations

Orders may be modified or cancelled within 12 hours of purchase.

Once production has begun, we are unable to cancel, modify, or refund an order because your item is being custom created specifically for you.

Personalized Products

All personalized and custom-made items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect due to our error.

This includes, but is not limited to:

  • Personalized photo crystals

  • Memorial keepsakes

  • Engraved products

  • Custom photo gifts

  • Made-to-order items

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

Once reviewed, we will gladly provide a replacement or other appropriate resolution at no additional cost.

Incorrect Orders

If you receive an item that differs from the details submitted with your order due to our error, please contact us within 7 days of delivery.

We will review the issue and, if confirmed, provide a replacement at no charge.

Photo Quality & Customer-Provided Content

The final appearance of personalized products depends on the quality and resolution of the photo provided.

We are not responsible for issues resulting from:

  • Low-resolution images

  • Blurry photographs

  • Cropped or incomplete images supplied by the customer

  • Spelling errors submitted during personalization

Customers are responsible for reviewing all uploaded photos, names, dates, and personalization details before submitting an order.

Lost Packages

If a package is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Replacement eligibility will be determined based on carrier tracking information and the outcome of the investigation.

Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Contact Us

If you have questions regarding your order, please contact us:

PawPrint Memorial Co.
350 Fast Court
Saskatoon, Saskatchewan S7W 0W8
Canada

Email: support@pawprint.memorial
Phone: (306) 370-4173

We are committed to ensuring every memorial keepsake is created with care and treated with the respect it deserves.