Shipping Policy

Thank you for choosing PawPrint Memorial Co. We understand that every memorial keepsake represents a cherished memory, and we take great care in creating and delivering each order.

Order Processing

Because every item is personalized and made to order, production begins after your order and photo submission have been received.

Typical production times are:

  • Photo review and preparation: 1 business day

  • Engraving and production: 1–3 business days

  • Quality inspection and packaging: 1 business day

Most orders are completed and shipped within 2–5 business days.

Production times may be slightly longer during holidays or periods of high demand.

Shipping Locations

We currently ship to:

  • Canada

  • United States

If you are located outside these countries, please contact us before placing an order.

Processing & Production Times

Because every item is personalized and custom-made, orders require time for design, engraving, inspection, and packaging before shipment.

Production Time

  • Personalized products: 1–3 business days

  • During peak seasons and holidays: up to 5 business days

Shipping Carriers

Orders are shipped from Saskatoon, Saskatchewan, Canada using trusted carriers such as:

  • Canada Post

  • USPS (via Canada Post partners)

  • UPS

  • Other regional carriers when appropriate

Shipping methods may vary based on destination and package size.

Tracking information will be provided once your order has shipped.

Estimated Delivery Times

Canada

  • Standard Shipping: 3–7 business days

United States

  • Standard Shipping: 4–10 business days

Please note that these are estimated transit times and are not guaranteed delivery dates.

Tracking Information

All orders include tracking.

Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for tracking information to become active after shipment.

Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

  • Weather conditions

  • Carrier disruptions

  • Customs processing

  • Peak holiday shipping periods

  • Circumstances beyond our control

PawPrint Memorial Co. is not responsible for carrier delays once an order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied and the package is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • Photos of any damage (if applicable)

  • A description of the issue

We will work with the carrier to investigate and determine an appropriate resolution.

Customs & Import Fees

For international shipments, customers are responsible for any customs duties, taxes, or import fees that may be imposed by their local authorities.

Contact Information

If you have any questions regarding your shipment, please contact us:

PawPrint Memorial Co.
350 Fast Court
Saskatoon, Saskatchewan S7W 0W8
Canada

Email: support@pawprint.memorial
Phone: (306) 370-4173

We are honored to help preserve treasured memories and appreciate the trust you place in us.